Refund Policy

Our Commitment:

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At god-oy.online, we are committed to providing high-quality, organic products and excellent customer service. We understand that sometimes returns and refunds may be necessary. This policy outlines the circumstances under which we offer refunds or exchanges.

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Eligibility for Refunds/Exchanges:

We accept returns and offer refunds or exchanges for the following reasons:

1. Damaged or Defective Products: If you receive a product that is damaged, defective, or not in the condition described on our website, you are eligible for a refund or exchange. Please notify us within [7 days] of receiving your order.

2. Incorrect Items: If you receive an item that is different from what you ordered, you are eligible for a refund or exchange. Please notify us within [7 days] of receiving your order.

3. Product Quality Issues: If a product does not meet quality standards despite correct usage according to product guidelines. This must be done within [7 days] of receiving your order and may require photo/video evidence of the quality issue.

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Conditions for Returns/Exchanges:

• Unused Condition: Returned products must be unused, unopened, and in their original packaging.​

• Return Authorization: You must contact our customer service at [godoyhealthandbeauty@gmail.com] before returning any products. We will provide you with a return authorization and instructions.

• Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a mistake on our part (damaged or incorrect product).​

• Proof of Purchase: You must provide a valid order number or other proof of purchase for any return or exchange.

• Timeframe: Any eligible refunds must be requested within [7 days] of receiving your order.

Non-Refundable Items:

• We do not offer refunds or exchanges for the following:

  • Items that have been opened or used (unless defective)

  • Items returned after the specified return period.

  • Items that are not in their original packaging.

  • Items that are purchased on sale or promotion. These items are final sale.

Refund Process:

1. Contact Customer Service: If you believe you are eligible for a refund or exchange, please contact us at [godoyhealthandbeauty@gmail.com] to request a return authorization.

2. Return the Product: Follow the return instructions provided by our customer service team.

3. Inspection: Once we receive the returned product, we will inspect it to ensure it meets the return criteria.

4. Refund/Exchange: If your return is approved, we will process the refund or exchange within [7-10 business days].

   • Refunds: Refunds will be credited to the original payment method used for the purchase.

   • Exchanges: If you request an exchange, we will ship the new product after receiving and approving your return, or notify you if stock is not available.

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Shipping Costs on Refunds:

• Original shipping costs are non-refundable, unless the return is due to a mistake on our part (damaged or incorrect product).

• We do not refund shipping costs for returns due to issues outside of our control, such as issues with USPS, or time taken to deliver.

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Exceptions:

• We reserve the right to refuse a return or exchange if the conditions outlined in this policy are not met.

• In certain situations, we may provide a store credit in lieu of a full refund if this is agreed upon by the customer.

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Contact Us:

If you have any questions about our Refund Policy, please don't hesitate to contact us:

• Email: godoyhealthandbeauty@gmail.com

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Policy Updates:

• We may update our Refund Policy from time to time. Any changes will be posted on this page. Please check this page periodically for updates.